TRAFFIC
Gauteng
Quality Assurance & Performance Insights Analyst
Mordicks95
Job Description
A dynamic quality assurance company seeks a Quality Analyst to monitor and evaluate agent performance. The ideal candidate will have a Bachelor's Degree and 1-3 years in a Call Center or QA role. Responsibilities include conducting evaluations, analyzing data for trends, and collaborating with management to improve performance. Strong skills in auditing software like Excel are essential, along with exceptional attention to detail and communication skills. A commitment to adherence to company standards is crucial.
About This Role
Career insights for Software Quality Assurance Analysts and Testers positions
Salary Benchmark
$101,800/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Reading Comprehension
Active Listening
Critical Thinking
Speaking
Writing
Common Technologies
Apache Kafka
Apache Maven
Git
Airtable
Apache Hive
Blackboard Learn
Micro Focus LoadRunner Professional
Selenium
Software Quality Assurance Analysts and Testers Insights
Job Outlook
This career will grow rapidly in the next few years.