Quality Assurance & Performance Insights Analyst

A dynamic quality assurance company seeks a Quality Analyst to monitor and evaluate agent performance. The ideal candidate will have a Bachelor's Degree and 1-3 years in a Call Center or QA role. Responsibilities include conducting evaluations, analyzing data for trends, and collaborating with management to improve performance. Strong skills in auditing software like Excel are essential, along with exceptional attention to detail and communication skills. A commitment to adherence to company standards is crucial.