Project Manager

Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose. Job Purpose The Intermediate Project Manager is responsible for the end-to-end planning, execution and delivery of standard projects that support business objectives. Operating within established frameworks, this role ensures projects are delivered on time, within budget and to the required quality standards. The Intermediate Project Manager works across cross-functional teams, manages stakeholder expectations, and applies project management methodologies to drive successful outcomes while escalating risks and decisions where appropriate. Responsibilities Project Management Plan, lead and manage the delivery of projects within a defined area of expertise, applying appropriate project management methodologies to achieve business outcomes. Ensure initiatives are realistically scoped, structured and resourced to meet requirements and deliver against approved plans. Maintain a strong focus on outcomes, ensuring each project delivers a tangible product, service or result. Make decisions within defined boundaries and escalate where necessary to ensure successful delivery. Project Quality Management Execute quality assurance activities across all phases of project delivery. Apply established tools and controls to monitor performance, validate outputs and implement corrective actions where needed. Lead quality reviews and collaborate with delivery teams to embed quality into daily execution, ensuring deliverables meet agreed specifications and standards. Project Stakeholder Engagement Implement stakeholder engagement plans to identify key stakeholders, build positive relationships and ensure inclusive participation. Communicate effectively with business owners, internal customers and delivery partners to support decision-making and guide project direction. Facilitate stakeholder input and manage expectations to maintain alignment and support successful delivery. Project Risks and Issues Management Identify and manage risks, issues, dependencies and constraints that may impact project delivery. Escalate critical concerns and support the implementation of agreed solutions. Maintain transparent control by communicating risks, scope changes and decisions required, enabling timely corrective actions and informed decision-making. Project Resource Management Coordinate the deployment of project resources to ensure efficient delivery and cost control. Lead cross-functional teams without direct reporting lines by fostering collaboration and a shared commitment to delivery outcomes. Project Reporting and Reviews Prepare project review reports and dashboards with key performance information, commentary and recommendations. Use project management tools to generate insights, track progress and visualise performance. Report on financial and business benefit metrics to support stakeholder evaluation and decision-making. Project Cost Management Use project management tracking tools to generate insights, visualise budget performance and support proactive cost management. Provide accurate forecasts and present variances with clear narrative at key review points. Project Governance Ensure consistent compliance with the project governance framework and methodology across all projects. Oversee effective and efficient project administration, including the maintenance of project documentation, schedule planning and updates, and adherence to governance checkpoints. Use project management tools to support transparent oversight, enabling timely reviews, informed decision-making and alignment with organizational standards throughout the delivery lifecycle. Continuous Improvement Continuously review and assess existing project delivery practices to identify opportunities for improvement. With support from Senior Project Managers, implement innovation processes and practical enhancements that generate new ideas, uplift delivery standards and improve efficiency. Use insights from project performance data, stakeholder feedback and lessons learned to drive meaningful change and embed a culture of continuous improvement across all areas of work. Personal Capability Building Actively develop personal capabilities through formal and informal training, coaching, and participation in assessment and development planning activities. Maintain external professional accreditations where relevant and pursue continuous professional development to enhance performance and realize personal potential. Stay up to date with current and emerging technologies and industry best practices through ongoing education or attending conferences. Serve as a subject matter expert in a defined area of technology or operational management, providing guidance and insight to the team and contributing to the overall maturity of project delivery. Ensures Accountability Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has reputation for delivering on commitments. Communicates Effectively Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports. Balances Stakeholders Anticipates and balances the needs of multiple stakeholders. For example, shows a strong commitment to identifying all relevant issues and making decisions that maximize outcomes for all key stakeholders. Engages effectively with multiple stakeholders and responds with well-balanced, win-win solutions. Optimises Work Processes Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur. Collaborates Builds partnerships and works collaboratively with others to meet shared objectives. For example, enlists a range of stakeholders to add value; ensures they are well informed and surprises are avoided. Confronts and challenges "us vs. them"; shows strong appreciation for others' efforts toward shared goals. Plans and Aligns Plans and prioritizes work to meet commitments aligned with organizational goals. For example, strengthens alignment and coordination between own work and others', providing well-sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays. Action Oriented Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. For example, takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities. Drives Results Consistently achieves results, even under tough circumstances. For example, holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure. Focuses on key goals, even during setbacks and obstacles. Being Resilient Rebounds from setbacks and adversity when facing difficult situations. For example, has excellent composure and professionalism, even in very difficult situations; acts as a steadying force or role model for others. Skillfully overcomes obstacles, learns from failures, and uses these lessons