TRAFFIC
Gauteng
Product Support Specialist Global Grade 11
Barloworld Equipment (Pty) Ltd
South African Rand . ZAR 200,000 - 300,000
Job Description
Key Outputs 
- Provide solutions for all Caterpillar, Power and Energy Marine and Electric Power related equipment.
- Market Marine and Electric Power Parts and Service business.
- Provide repair option solutions and technology solutions
- Provide CVA solutions, Repair Option solutions and work with internal and external customers for continued growth of STU, POPs and POLS, PSE
- Set up standard work templates and costing templates
- Provide total cost of ownership solutions to Power and Energy Customers customers
- Opportunity identification using CAT platforms
- Grow Marine and Electric Power STUEffective self-management and performance ownership
- Coordinate the support of sales specialists, implementation resources, service resources and other sales and management resources as needed to meet customer expectations
- Use a CRM system to log all customer site visits, inspections, competitor visits and opportunities, and to manage customer information like contacts and feedback
- Analyse leads generated by OLGA and use them to build call plans and sales goals
- Assist with quotes for parts, service and equipment management solutions
- Acquire and use dashboards on sales activity (calls, logs, etc.), POPS, Caterpillar indicators, customer surveys
- Understand the full range of the dealership's product offerings and how they are intended to meet business and customer needs
- Lead dealership strategic account planning process that develops performance objectives, financial targets and critical milestones for one and three-year periods for specific customer accounts
- Meet assigned targets for sales quota, profitable sales volume and strategic objectives
- Engage in training events that continually grow skills to effectively respond to changing markets and transitioning business strategies
- Train PSSR and ISR on CVA, Repair options and other support tools geared to drive revenue
- Market current and new products to potential southern African customers
- Identify current and future parts and service opportunities to increase turnover and gross profit percentage
- Negotiate special pricing on parts, marketing strategies and after sales incentive schemes with Caterpillar
- BWE Leadership Development Course (MMDP)
- 8 to 10 years' related business experience
- PSSR Advanced Certification
- High competence in Microsoft Office
- SAP and CRM
Job Overview
Date Posted
14 Mar 2026
Salary
South African Rand . ZAR
200,000 - 300,000
Location
Gauteng, South Africa