Product Specialist - Crypto

As a Product Specialist - Crypto at DigiOutsource, you will play a key role in bridging the gap between crypto operations, risk and fraud functions, and product development teams. Operating within a SaaS environment, you'll translate operational and regulatory needs into clear product requirements, ensuring our crypto solutions deliver meaningful business value while remaining compliant and resilient.

• Act as the subject matter expert for assigned crypto related SaaS products across risk, fraud, and compliance.
• Collaborate with product specialists, analysts, engineers, and managers to define and refine crypto product features and capabilities.
• Gather and analyse feedback from operational teams using crypto tooling (e.g. wallet monitoring, transaction screening, blockchain analytics) to inform continuous product improvement.
• Translate complex crypto operational needs into clear product requirements and user stories.
• Conduct product demonstrations, enablement sessions, and training for internal teams and key stakeholders.
• Support the Product Lead and Divisional Manager with crypto and technical expertise during RFPs, due diligence exercises, audits, and partner assessments.
• Partner with governance and compliance specialists to maintain accurate product documentation, FAQs, and knowledge base content aligned to crypto regulatory expectations.
• Monitor product performance, usage analytics, and risk indicators to identify trends, anomalies, and optimisation opportunities.
• Stay current with crypto industry trends, regulatory developments, fraud typologies, competitor offerings, and emerging technologies such as blockchain analytics and Web3 tools.

• Clear, confident communication (written and verbal), and the ability to break down complex crypto concepts to non technical audiences.
• A collaborative mindset, working smoothly with cross functional teams to hit shared goals.
• Strong organisational skills and the ability to manage multiple projects without dropping the ball.
• Exceptional attention to detail and a commitment to high quality work.
• Adaptability - you stay sharp, productive and positive in fast moving environments.
• Proven experience collaborating across operations, risk, compliance, and technical teams.
• High adaptability and comfort working in evolving product and regulatory landscapes.
• Strong analytical thinking and problem solving ability.
• Experience working in crypto, blockchain, Web3, fintech, or digital payments environments.

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends.
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations.
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards.
• Experience in developing and executing customer retention strategies.
• Familiarity with crypto fraud typologies, transaction monitoring, AML, sanctions, or wallet risk scoring.
• Exposure to crypto regulations and compliance frameworks (e.g. travel rule, VASPs, custody requirements).
• Experience working with enterprise SaaS platforms, analytics tools, or blockchain monitoring solutions.
• Product experience or exposure to Agile delivery methodologies.
• Previous experience within online gaming, betting, or highly regulated digital industries.

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

• Supergrowth learning and development programmes.
• Performance feedback tool.
• Employee Assistance Programme.
• Group Life Cover.
• Funeral Fund Benefit.
• Income Continuation Benefit.
• Medical Aid Subsidy.
• Retirement Annuity Subsidy.