TRAFFIC
Mpumalanga
Product Service Support Representative Global Grade 10
Barloworld Equipment (Pty) Ltd
South African Rand . ZAR 50,000 - 200,000
Job Description
Key Outputs 
- Proactively assess, clarify, and validate customer needs on an ongoing basis
- Consult with Key Account customers about equipment life cycles, maintenance and replacement budgets and other solutions that will lower their owning and operating costs and support customers. success.
- Assist with quotes for parts, service, and equipment management solutions
- Understand the full range of the dealership's product offerings and how they are intended to meet business and customer needs
- Responsible for marketing after sales products and services
- Liaison between Barloworld and key customer accounts, business planning and / budgeting planning
- Where possible inspect all failed machines/components/parts with technical rep and advise /train / educate customers accordingly
- Compile and submit a monthly report with forecasts attached to management
- Discuss machine and undercarriage inspection reports regularly with customers
- Responsible for selling Caterpillar marketing initiatives, parts quotations followed up and converted into sales
- Promote part sales through service, achievement of targeted budget and effective expenses management
- Achievement of operations and customer monthly KPI's
- Matric, B. Tech Sales/Marketing Diploma or Certificate will be an added advantage
- Qualified diesel/earthmoving equipment mechanic (or equivalent qualification) will be an added advantage
- 5 years' Caterpillar experience as an artisan will be added advantage
- Workplace competencies business development skills and knowledge
- Sound business communication skills (managerial and technical report writing critical in role)
- Sound technical knowledge of product brands and business communication skills
- Basic financial management skills, PC and microsoft office knowledge
- Behavioral competencies: relations skills
- Problem solving, analysis, attention to detail, listening and influencing and negotiation skills
Job Overview
Date Posted
12 Mar 2026
Salary
South African Rand . ZAR
50,000 - 200,000
Location
Mpumalanga, South Africa