Principal Solution Engineer

Location: Johannesburg, South Africa

As Senior Account Solution Engineer (ASE), you are the primary technical pre sales consultant for our most significant Telecommunications & Media accounts in the African market. Unlike a traditional pre sales role, the Account Solution Engineer stays with the customer throughout their journey as they mature on our platform. Your mission is to work with customers to scope plan and derive value from their investments across the full Salesforce platform. A key component of this role is the coordination and co execution of specialist solution engineering and technical and enterprise architect teams (Cloud specialists, Data Architects, AI Specialists, Security Experts, etc.) to ensure the customer realizes continuous, compounding value.

1. Driving Business Value

   • Strategic Discovery: Lead architectural and business discovery to identify friction in legacy OSS/BSS or broadcast ecosystems, unlocking avenues for digital transformation.
   • Value Led Solutioning: Tie every technical demo and architectural proposal directly to specific business outcomes, elevating conversations from features to measurable impact.
   • Executive Visioning: Deliver value driven narratives to the C suite, proving how Salesforce accelerates go to market strategies and monetizes 5G or D2C streaming investments.
   • Business Value Mapping: Partner with AEs and Business Value Services to translate complex industry use cases into quantifiable ROI and concrete business justifications.

2. Strategic Account Orchestration

   • Technical Roadmap Ownership: Develop and maintain a 3 year technical maturity roadmap for the account, aligning platform capabilities with the business goals.
   • Deployment Governance: Review platform usage and consumption trends post sale to validate that the implemented solution is actively delivering the promised business value.
   • Cross Functional Leadership: Brief and coordinate internal and external specialist teams to ensure a unified technical front.
   • Executive Technical Advisory: Build "Trusted Advisor" relationships with CTOs, CIOs, and Enterprise Architects within the African Communications and Media hub.

3. Full Stack Architectural Proficiency

   • Ecosystem Articulation: Discuss and whiteboard not just the Salesforce platform, but its interaction with downstream systems such as OSS, Billing engines, Data Lakes, ERPs.
   • Domain Expertise: Lead high level discussions on Cloud & Infrastructure, AI & Automation, Security & Data, Integration, and API led connectivity.

• Experience: 8+ years in Solutions Engineering or Enterprise Architecture, with a preference for 3-5 years specifically within the Telecommunications and/or Media vertical.
• Platform Mastery: Deep knowledge of the Salesforce Portfolio (specifically Communications / Media Cloud), but with the ability to "zoom out" to the wider enterprise landscape.

Salesforce is an equal opportunity employer and maintains a policy of non discrimination with all employees and applicants for employment. We believe in equality for all. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between.

Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

We also use AI tools in our recruiting process; humans will always make the final hiring decisions.