PLM Support Technician

Simera Sense is a leading provider of Earth observation camera solutions for the global small satellite market. Committed to excellence and innovation, we deliver superior products and services to our worldwide customer base.

Are you a tech savvy problem solver with a passion for optimising product development processes? We are looking for a proactive and detail oriented PLM Support Technician to join our team. In this role, you will play a key part in ensuring the smooth operation of our Product Lifecycle Management (PLM) system, empowering our engineering, manufacturing, and quality teams to deliver innovative products efficiently and accurately. If you enjoy troubleshooting, collaborating with cross functional teams, and turning complex technical challenges into seamless digital workflows, we would love to meet you.

Position Type: Full-time

Remote Opportunity: No

Report To: PLM Administrator

Location: Somerset West, South Africa

Ensures smooth daily operation of the Siemens Teamcenter environment by providing first-line user support, maintaining PLM data integrity, performing routine administration tasks, supporting user training, and escalating complex issues to the PLM Administrator to uphold the quality and consistency of product lifecycle data across the organisation.

Customer Perspective:

• Provide first line support for all Teamcenter incidents, including login issues, permissions, workflow errors, project access problems, and general usage questions.
• Monitor, update, and manage PLM tickets in the ITSM help desk system, ensuring timely, professional responses to users.
• Assist users with Teamcenter navigation and with the correct use of workflows, relationships, and best practices.
• Train new end users on Teamcenter basics (interface usage, workflows, document handling, and search).

PLM Support

• Provide first line troubleshooting for reported PLM issues, resolving them where possible or escalating to the PLM Administrator when required.
• Perform general Teamcenter administration tasks, including:
  • Creating and updating PLM user accounts
  • Managing and maintaining workflows
  • Creating and maintaining projects and assigning users
  • Handling access, permissions, and login issues
• Assist with Teamcenter front end configuration (as guided by the PLM Administrator).

Software Installation & Configuration

• Perform Teamcenter related software installations, including:
  • Teamcenter 4 tier Rich Client
  • Active Workspace Client
  • Teamcenter Add On for Microsoft Office
  • NX and Teamcenter Integration for NX
• Work closely with the PLM Administrator during upgrade cycles or module deployments.

Data Management & System Quality

• Validate and maintain data integrity in Teamcenter (metadata checks, document classification, correct revisioning, structure consistency).
• Assist with resolving dispatcher issues, processing errors, and workflow bottlenecks.
• Conduct basic system performance troubleshooting and upscale complex technical issues.
• Support testing activities during system upgrades, new feature deployment, workflow updates, and configuration changes.

Documentation

• Maintain training materials, instructional guides, SOPs, and best practice documentation, as directed by the PLM Administrator.
• Capture recurring problems, update FAQs, and communicate known issues or process changes to PLM users.
• Help improve PLM documentation to ensure consistent use across engineering, production, and quality teams.

Continuous Improvement

• Identify opportunities to streamline PLM workflows and improve end user experience.
• Keep up to date with new Teamcenter modules and technologies.
• Keep up to date on Siemens Xcelerator Academy courses.

BCom Informatics or BSc Computer Science or Similar

• 0-3 years' experience in PLM, CAD support, or engineering support (preferred, not required).
• Exposure to:
  • Teamcenter or other PLM tools
  • NX or CAD environments
  • Engineering change processes
• Basic understanding of product lifecycle processes.
• Maintaining user documentation.

• Previous experience in Teamcenter or other PLM systems.
• Proficiency in managing product data and ensuring its accuracy and integrity throughout the lifecycle.
• Providing technical support to users of PLM systems.
• Previous work experience is not required since the successful candidate will receive in service training.
• Helpdesk experience.

Special requirement(s): After hours work as required

• The opportunity to work in the fast growing space industry.
• Niche global market for optical payloads for microsatellites.
• Cutting edge technology at your fingertips
• A competitive salary
• A friendly working environment.

Apply now by submitting your CV.