Pharmacy Call Centre Leader - Service Excellence & Ops

A leading retail company in South Africa is seeking to hire a Call Centre Manager for their Central Pharmacy. This role includes managing the call centre staff to ensure excellent service delivery while meeting service level agreements. Candidates should have a minimum of 5 years experience in a call center environment, with at least 2 years in a supervisory role in a medical or pharmaceutical setting. Strong conflict management, analytical skills, and the ability to adapt to challenges are essential.