Patient Services Manager

A vacancy exists for a Patient Services Manager, based at Life Wilgers Hospital, reporting to the Finance & Administration Manager. The successful candidate will be responsible for the management and co-ordination of patient services resources, processes and operations to achieve quality, growth and people objectives in order to ensure the optimization of the hospital's profitability.

• Ensure effective quality management and customer care by monitoring and improving quality metrics, managing data integrity and compliance with Life working procedures, and developing and maintaining relationships with stakeholders.
• Ensure effective people management by demonstrating visible leadership, leading meetings with participation, recruiting quality staff in line with transformation objectives, providing direction and inspiration, and managing training plans compliant with Life's WSP requirements to enable talent development.
• Manage staff performance through the performance improvement process and ensure all transactional processing is completed to provide employee compensation and benefits.
• Maintain productive working relationships with minimal IR issues and conduct exit interviews to aid staff retention; manage people in a manner that respects diversity and supports work-life balance and employee wellness.
• Drive accurate and timely billing to achieve DSO and Shaka targets; manage bill auditing for accurate data and ensure compliance with the clinical code of conduct.
• Interpret and apply contracts and funder rules, including managing admissions to comply with funder rules and collecting outstanding co-payments; reduce and manage RSRT-related risk by advising on patient-based data.
• Facilitate cash flow management by implementing pre-admission to account submission processes to achieve DSO targets and implement cash management processes to prevent losses.
• Ensure effective operational capabilities by managing and implementing PS business plans for optimal functioning.
• Governance and risk management: prepare and ensure sound audit compliance to achieve optimum business ethics; participate in risk management teams to implement appropriate controls; support tip-off investigations.

• Diploma or degree in Nursing, Physiotherapy, Clinical Associates, Paramedics as Critical Care Assistants or Emergency Care Practitioners or any other qualification covering Anatomy, Physiology, Pathophysiology and Microbiology as foundational courses.
• Case Management and Coding Experience is an advantage.
• Minimum of five years of relevant private healthcare industry experience with proven leadership, change and people management skills.
• Current registration with the relevant professional/regulatory body (SANC etc.).
• Understanding of the private healthcare industry, its challenges and key players; knowledge of relevant legislation and the ability to learn medical terminology, CPT/ICD coding, technical and clinical concepts and patient services business processes is advantageous.
• Understanding of basic financial principles (budgets, credit management, planning).
• Computer proficiency; Driver's license and willingness to travel.

• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal and written communication and presentation
• Influencing
• Drive and energy
• Excellence orientation
• Ethical behaviour
• Building relationships
• Customer responsiveness
• Organisational awareness
• Leading by example (Key for Managers)
• Motivating and developing people (Key for Managers)

Email:

Closing date: Monday, January 26, 2026

Internal applicants - Before applying, discuss your application with your line manager. External candidates will also be considered.

Life Healthcare is an Equal Opportunity Employer.

Thank you for your interest in this opportunity. Only shortlisted candidates will be contacted. Applicants not contacted within two weeks of the closing date should consider their application unsuccessful.