Patient Liaison & Front Office Coordinator
Job Description
- Location Type Hybrid (Part office, Part remote)
- Job Type Permanent
- Remuneration Term Per Month
- Date Opened 16/02/2026
- State/Province Western Cape
- Country South Africa
An established Orthopedic Surgeon is seeking a polished and professional individual to serve as the first point of contact for patients. This role is central to creating a welcoming, seamless experience for patients while ensuring the smooth running of front-office operations. Hybrid: 2 full days in office, very flexible schedule for the rest of the week.
The Patient Liaison & Front Office Coordinator will manage patient interactions, appointment scheduling, and administrative support with discretion and professionalism. This position requires a mature, service-oriented individual who embodies warmth, efficiency, and excellence in patient care.
Serve as the primary point of contact for patients, ensuring a welcoming and professional experience.
Handle patient inquiries with empathy, clarity, and discretion.
Manage appointment bookings and follow-ups.
Front Office Coordination
Oversee the reception area and ensure a professional environment.
Maintain patient records and ensure documentation is accurate and up to date.
Coordinate communication between patients, the surgeon, and other healthcare providers.
Administrative Support
Assist with scheduling, correspondence, and basic office administration.
Ensure confidentiality and compliance with medical practice standards.
Previous experience in a front-office, patient liaison, or administrative role (medical practice experience preferred).
Strong organisational and communication skills.
Professional, mature, and polished demeanour.
Ability to work independently with flexibility in a hybrid environment.
Proficiency in scheduling systems, Microsoft Office, and digital communication tools.
Commitment to patient care and discretion in handling sensitive information.
Classy, professional presence with excellent interpersonal skills.
Compassionate and patient-focused mindset.
Highly organised, reliable, and adaptable.
Ability to represent the surgeon's practice with integrity and professionalism.