Partner Success South Africa - Johannesburg

We are looking for a Partner Success Specialist to join our team in Johannesburg (Gauteng). In this role, you will be the driving force behind our clubs' success, focusing on high-level strategic discussions and product adoption. You will act as a Key Account Manager and Business Developer, ensuring that sports clubs in South Africa not only join Playtomic but transform the way they operate. If you have a proactive attitude, analytical mind, and the ability to persuade clubs to embrace the future of racket sports, we want you!

Own and manage all onboarding referrals, ensuring rapid response times and a seamless partner experience from first contact to go-live.

Initiate contact with each club within one working day, driving immediate engagement and momentum using approved communication frameworks.

Proactively track, manage, and accelerate each club's onboarding progress, identifying and removing blockers to reduce time-to-live.

Ensure full and accurate implementation of Playtomic branding across all club touchpoints, maintaining brand consistency and professional standards.

Lead structured follow-ups and online onboarding sessions to drive completion of all setup requirements, including pricing strategies, memberships, pre-opening offers, and operational readiness.

Deliver high-impact training sessions ahead of go-live, ensuring clubs are confident, सक्षम, and ready to actively use the platform from day one.

Provide targeted 1:1 support to underperforming or high-potential clubs, driving deeper platform adoption and improved performance.

Plan and execute monthly webinars focused on new features, commercial opportunities, and best practices to increase usage and revenue generation.

Continuously monitor and analyze long-tail club activity, identifying trends, risks, and growth opportunities.

Design and execute retention and engagement strategies based on data insights, with a clear focus on improving activation, usage, and long-term partner value.

Actively support and participate in local events, activations, and club visits to strengthen relationships, increase visibility, and drive partner success.

You'll be working closely with our country manager in South Africa, and the wider regional team. You will be part of a high-performance squad dedicated to digitalizing the racket sports industry in South Africa.

Experience: +2 years as a Key Account Manager (KAM), Business Developer, or in SaaS/Tech onboarding. We value hands-on experience and a proven track record over specific degrees.

Education: BA in Marketing, Business, or Administration is advantageous.

Strategic & Persuasive: Strong communication and negotiation skills. You don't just explain the product; you convince clubs to work differently.

Analytical Mindset: Data-driven approach to tracking club progress and market trends.

Tech Savvy: Comfortable with technical configurations, hosting online webinars, and using CRMs (Hubspot experience is a major plus).

Proactive & Self-Starter: You have a "hunger" to learn, are quick-witted, and thrive in fast-paced environments.

Logistics: Based in Gauteng (Johannesburg/Pretoria). A valid driver's license and own car are required for club visits (15% travel).

Experience in the Padel or Tennis industry (huge plus!).

Previous experience managing sports clubs.

Background in SaaS, Apps, or the Tech industry.

Salary: Depending on experience, to be discussed during the process.

Budget for personal training to keep you at the top of your game.

Flexible Holidays: Local public holidays + your Birthday off + 2 Wellness days in August.

Growth: 1 additional day off per year worked.

Brand Perks: Benefits related to our sponsorships and racket sports community.

Summer Schedule: Reduced working hours (7h/day) during July and August.

Language Classes.

People Interview: Cultural fit and initial alignment.

Hiring Manager Interview: Technical discussion with our hiring manager.

Final Interview: Final stakeholder meeting

About PLAYTOMIC We're the world's largest racket sports app, facilitating court bookings, player connections, and community engagement. With trust from investors globally, we're leading the charge in sports digitalization, with a diverse team spanning the globe.

Take a look to our candidate playbook!