Optical Assistant - Worcester

Worcester, South Africa Posted on 23/02/2026

Job Purpose: To provide frontline administrative, optical sales, and patient support services, ensuring a smooth and professional experience for all patients entering the practice.

• Greet and welcome patients, manage appointments, and maintain daily scheduling systems.
• Perform patient check-in and assist with medical aid verification and billing.
• Guide patients through frame and lens selection based on prescription and lifestyle needs.
• Dispense and fit glasses and contact lenses as per the Optometrist's prescription.
• Manage till point, daily cash-up, and retail stock administration.
• Handle customer inquiries, complaints, and follow-up communications.
• Maintain cleanliness and organization of the reception and retail area.
• Support basic lens ordering processes and communication with suppliers.
• Assist with patient recalls, marketing efforts, and practice promotions.
• Uphold confidentiality, professionalism, and compliance with POPIA.

• Fast-paced, customer-facing retail clinic environment.
• Required to work shifts, including Saturdays, depending on branch needs.
• Standing for long periods and managing patient foot traffic.

• Matric / Grade 12 (minimum requirement).
• Optical dispensing/Opticianary Diploma or relevant healthcare customer service experience is advantageous.

• Minimum 1-3 years experience in an optical, retail healthcare, or customer service role preferred.
• Knowledge of lenses, frames, and optical terms is a strong advantage.