TRAFFIC
Western Cape
Operations Supervisor
Cullinan Holdings
South African Rand . ZAR 200,000 - 300,000
Job Description
Key Responsibilities 
- Oversee the day-to-day operations of the divisions
- Drive operational excellence, ensuring quality, accuracy and efficiency in all bookings
- Ensure that all services - transport, activities, accommodation, and guides - are confirmed, accurate, and delivered to standard
- Monitor daily operations and proactively identify risks and operational gaps
- Handle escalations from customers or consultants and resolve challenges with professionalism and urgency.
- Oversee supplier logistics, allocations, and last-minute changes
- Ensure costing accuracy, adherence to operational procedures, and deadline compliance
- Analyse operational breakdowns and implement corrective actions to prevent recurrence
- Oversee documentation: vouchers, travel packs, final itineraries
- Conduct quality checks on consultants work and ensure operational readiness
- Support in guest emergencies and unexpected disruptions
- Collaborate with Finance and Sales to ensure smooth handover, billing, and reconciliation
- Assist with training, team coordination, and implementing operational standards and system improvements
- Establish and maintain long-term relationships with customers, suppliers, and partners
- Grade 12 qualification. A qualification in Tourism will be highly advantageous.
- Solid inbound tourism operations experience (3 - 5 years minimum)
- Strong geographical, logistical, and travel product knowledge across Southern and Eastern Africa.
- Cool-headed leadership and the ability to work well under pressure
- A high attention to detail and accuracy
- Strong negotiation and supplier management skills
- Ability to handle multiple deadlines and moving parts without losing control
- Strong numerical skills and logical thinking
- Tech-savy, with a good understanding and experience working with booking systems and operational tools
Job Overview
Date Posted
07 Feb 2026
Salary
South African Rand . ZAR
200,000 - 300,000
Location
Western Cape, South Africa