Operations Manager

Job category: Production and Operations Management

Location: Durban

Contract: Permanent

Remuneration: Market Related

EE position: No

City Logistics understands supply chains and the importance of adding maximum value, as well as providing cost-effective solutions and the highest service levels.Our extensive network throughout Southern Africa has been developed over 30 years, offering an exclusive supply chain solution, specializing in client and fleet requirements.This typically consists of a dedicated pool of vehicles and staff customized to the client's operational needs, enabling the client to share the benefits of our procurement, maintenance and risk management capacity.We are passionate about what we do, passionate about Retail and service excellence.Let us be part of your solution.

ARE YOU OUR NEXT OPERATIONS MANAGER?City Logistics is seeking a highly motivated Operations Manager to oversee and manage daily branch operations. This role is critical in ensuring that all branch activities run efficiently and effectively. The ideal candidate will be responsible for leading and supervising operational staff, while providing strong, hands-on support to the Branch Manager to drive performance and maintain high operational standards.

YOUR CORE FOCUS AREAS:

• Ensure all vehicles are fully utilized and dispatched on schedule.
• Monitor linehaul arrivals, report delays, and resolve issues promptly.
• Analyze daily floor reports, manage stock aging, and enforce FIFO.
• Plan daily staffing based on volume demands.
• Conduct floor inspections with supervisors to maintain housekeeping and efficiency.
• Handle client delivery inquiries and booking schedules.
• Prepare and communicate loading plans clearly to the team.
• Manage smooth shift handovers between day and night teams.
• Track delivery volumes, collections, and ETAs for transfers.
• Communicate delivery delays with stores and investigate discrepancies.
• Document staff incident statements and enforce health & safety compliance.
• Ensure supervisors meet delivery and collection deadlines.
• Maintain service quality and manage company assets with the Transport Manager.
• Investigate branch claims and maintain discipline.
• Communicate new client requirements and report operational issues.
• Coordinate stock takes and ensure timely resolution of PODs.
• Drive team performance to meet targets and support staff development.
• Oversee fleet maintenance and report vehicle issues promptly.

MINIMUM REQUIREMENTS:

• Grade 12/Matric.
• Degree in logistics, supply chain management, or a related field preferred.
• Minimum of 3-5 years of experience in operations management or similar role.
• Valid Driver's license.
• Own Transport essential.
• Proven ability to manage and lead a team effectively.
• Strong understanding of operational procedures.
• Proficient in using warehouse management systems and Microsoft Office Suite.
• Excellent organizational and problem-solving skills.
• Ability to analyze data and generate reports.
• Familiarity with company policies, safety protocols, and industry regulations.
• Strong verbal and written communication skills.
• Ability to coordinate with different departments and branches effectively.
• Capability to conduct regular inspections and perform safety audits.
• Experience in training and developing team members.
• Skilled in streamlining processes to enhance efficiency and reduce costs.