Operations Manager / Head of Customer Success (Remote) -

Operations Manager / Head of Customer Success (Remote) -

Remote

JOB ID - 17800

Role: Agency Operations Manager & Customer Success (CSM)

Location: Remote, Offshore (Open to South Africa, LATAM, or Eastern Europe) Schedule: Monday - Friday, 8:00 AM - 5:00 PM CST Compensation: Competitive Base Salary (Dependent on Experience)

Role Overview

We are an industry-leading event marketing agency dedicated to helping premium wedding and event venues across the United States scale their bookings. We are looking for an Operations Manager / CSM who is more than just a task manager-we need a "people person" with a high degree of emotional intelligence, a fun personality, and a genuine desire to learn and grow with a dynamic startup.

In this role, you will be the primary bridge between our high-end venue clients and our internal fulfillment team. You will handle everything from onboarding and campaign planning to performance reporting and social media content revisions.

The "Culture Fit"

Personality is everything here. We are a hardworking, passionate team that values hospitality and fun. We aren't looking for a "know-it-all"; we are looking for a "figure-it-out" person who is adaptable, energetic, and truly enjoys building relationships with people.

Key Responsibilities

• Client Relationship Management: Act as the face of the agency for our venue clients. Conduct monthly report walkthroughs, manage check-ins, and ensure clients are thrilled with their results.
• Onboarding & Coordination: Manage the end-to-end onboarding process for new venues, ensuring all campaign assets and goals are aligned.
• Operational Excellence: Develop and refine internal workflows and SOPs. As operations is a growing area of our business, you will have a direct hand in building the systems we use.
• Agile Execution: This is a startup environment. You'll need to jump into diverse tasks, such as making content revisions on the fly, creating social media posts, or assisting with product development.
• Performance Monitoring: Keep a pulse on advertising goals and objectives, ensuring campaigns are executed successfully and on time.

Required Qualifications & "Must-Haves"

• Agency Experience: Proven experience working within an agency that runs paid advertising (Meta, Google, etc.).
• Customer Success: A strong background in managing client portfolios and maintaining high retention rates.
• Operational Mindset: Experience in business SOP development and a high level of self-regulation and time management.
• Creative Literacy: A good eye for design and basic skills in graphic/video editing for social media content.
• Communication: Exceptional verbal and written English skills with the ability to "read the room" and connect with high-level business owners.

The "Stand-Out" Candidates (Nice-to-Haves)

• Industry Specifics: Prior experience in the wedding/event venue industry or a strong background in Hospitality .
• Venue Ads Experience: Previous work with an agency specifically focused on lead generation for venues or restaurants.
• Work from Home: 100% remote.
• PTO: 10 Business Days + Standard US Holidays.

The Team: Join a hard-working, values-driven team that supports some of the best venues in the US.