Operations Manager

CuroMed is appointing ahands-on Operations Managerto take full ownership of theday-to-day operations, people management, local growth execution, and commercial performanceof four medical practices in Bloemfontein.

This is not an administrative role.

It is aresults-driven, execution-heavy positionfocused on increasing patient volumes, improving operational discipline, driving profitability, and delivering a consistent, high-quality patient experience across all sites.
The ideal candidate is astrong operator, commercially minded, comfortable managing people directly, and capable of fixing inefficiencies while scaling growth. Operations Manager job description.

• Own daily operations across all four practices
• Ensure efficient patient flow, scheduling discipline, and reduced waiting times
• Maximize doctor utilization through structured scheduling
• Manage stock, consumables, and facility readiness
• Resolve patient complaints professionally and decisively
• Maintain consistent operational standards across all sites

• Directly manage front-desk staff, nurses, and admin teams
• Implement rosters, leave planning, and performance accountability
• Drive a culture of ownership, productivity, and service excellence
• Address performance issues in line with labour legislation

• Drive walk-in patient growth across all practices
• Build and manage local partnerships (pharmacies, corporates, schools, universities, community organisations)
• Execute on-the-ground marketing and growth initiatives
• Activate cross-referrals within the wider Curo ecosystem

• 30 patients per practice per day
• 55% gross margin
• Strong doctor utilisation
• Increased revenue and repeat visits per patient
• PMB registration and chronic care optimisation
• Tight cost control without compromising care quality

• Ensure effective use of all practice management systems
• Monitor operational data and translate insights into action
• Maintain compliance with medical aid processes, POPIA, HPCSA-related operational standards, and basic labour law.

• Minimum 3 years' experience in:
  • Healthcare practice management and/or
  • Pharmacy or pharmaceutical operations
• Multi-site operational experience is a strong advantage

• Hands-on operator with a strong execution bias
• Commercially driven and outcome-focused
• Confident people manager with operational authority
• Comfortable working across multiple locations
• Structured, disciplined, and highly accountable

• Based in Bloemfontein
• Regular travel between practices required
• Occasional after-hours availability as operational demands require

• Clear control and visibility over daily operations
• Improved scheduling discipline and patient flow
• Measurable increase in patient volumes
• Active local partnerships established
• Clear KPIs defined, tracked, and reported
• Staff roles and accountability clearly implemented

• Candidates seeking a desk-based or purely administrative role
• Individuals uncomfortable with direct staff management
• Candidates without a strong commercial or growth mindset
• Those unwilling to be accountable for measurable results