Onboarding Specialist

Location: Remote (Working US Hours - 9am-5pm EST)
Type: Full-Time

• Lead and facilitate onboarding training sessions for new hires/clients (e.g., BCBAs, RBTs, and administrative staff)
• Develop, maintain, and improve onboarding and training materials (SOPs, guides, videos, presentations)
• Ensure new employees are fully trained on internal systems (e.g., Rethink, scheduling platforms, communication tools)
• Conduct system walk-throughs and hands on training to ensure competency
• Partner with clinical leadership to ensure training aligns with clinical standards and expectations
• Track and monitor training completion and employee readiness before they begin working with clients
• Provide ongoing support and follow up training as needed post onboarding
• Identify knowledge gaps and continuously improve training programs and processes
• Assist with onboarding coordination (documentation, scheduling, system setup) as needed
• Act as the primary point of contact for new hires during their onboarding and initial training period

• 2+ years of experience in training, onboarding, or employee enablement (healthcare or ABA preferred)
• Strong presentation and facilitation skills, with the ability to engage and train diverse teams
• Excellent communication and interpersonal skills
• Highly organized with strong attention to detail
• Comfortable using and training others on multiple systems and software
• Ability to simplify complex processes into clear, easy-to-understand training
• Proactive, patient, and supportive approach to training

1. Comfortable working U.S. hours
2. Remote work from home