Neo Product Success Manager

Advantage Learning Technologies Full time

Neo Product Success Manager

Durban, South Africa Posted on 23/02/2025

1. Drive adoption of the Neo Series within schools, engaging both learners and educators.
2. Provide support and training to onboarding educators and learners.
3. Engage with educational institutions and individuals to gather customer feedback on the product.
4. Monitor product success metrics and collaborate with departments to drive improvements.
5. Oversee the printing and distribution of physical textbooks.

1. Product Adoption & Retention
2. Onboarding & Support
3. Performance Monitoring & Reporting
4. Process & Operational Management

• Drive year-on-year retention of educational institutions using the Neo Series.
• Promote adoption of Neo Series within partner schools by ensuring it is effectively integrated into their teaching and learning processes.
• Track and improve quarterly active usage from learners, educators, and learning guides.
• Manage and optimize individual subscription renewals for learners.

• Lead the onboarding process for new educational institutions, ensuring seamless integration and training for educators, learners, and learning guides.
• Collaborate with the Customer Service Helpdesk to address technical and product-related queries efficiently.
• Ensure training resources and knowledge bases are updated to assist users in effectively utilising Neo Series.
• Develop and implement strategies for gathering and analysing customer feedback.
• Conduct surveys and site visits to partner institutions to understand challenges and areas for improvement.
• Advocate for user needs and ensure their feedback is incorporated into future product updates.

• Utilize data analytics to monitor product performance, user engagement, and institutional adoption.
• Provide regular reports on key KPIs, including retention rates, adoption metrics, and usage statistics.
• Work closely with cross-functional teams to identify trends and propose improvements to the Neo Series offering.

• Oversee the printing and distribution of Neo Series physical textbooks, ensuring timely delivery to educational institutions and individual learners.
• Optimize internal workflows related to customer success and product operations using CRM and project management tools.
• Coordinate product administration responsibilities with Senior Coordinators to ensure schools are onboarded timeously.
• Manage the product budget

At Advantage Learn, we are committed to transforming education through innovative solutions like the Neo Series. As a Product Success Manager, you will be part of a collaborative, mission-driven team that values problem-solving, user-centric design, and operational excellence. Here's why you should consider joining us:

• Impactful Work - Play a key role in shaping the success of a cutting-edge digital education product used by learners and educators nationwide.
• Career Growth & Learning - Gain hands-on experience in product success, education technology, and customer engagement while working in a growing company.
• Supportive & Inclusive Culture - Join a team that values innovation, open communication, and professional development.
• Flexible Work Environment - Enjoy a hybrid/remote-friendly work culture that supports work-life balance.
• Opportunity to Drive Change - Be part of a company that actively listens to its employees and encourages new ideas to improve education and learner experiences.

To ensure the best fit for the Product Success Manager - Neo Series role, applicants will be required to complete a Skills Alignment Exercise as part of their application. This will include:

• Scenario-Based Questions - Respond to real-world challenges related to product adoption, onboarding, and engagement.
• Workflows - Outline the design of a workflow process
• Technical Familiarity & Tool Proficiency Check - Answer questions about experience with Zoho CRM, Learning Management Systems, and project management tools like Asana and Slack.
• Availability & Expectations: Include your earliest start date and confirm that our salary range aligns with your expectations.

How to Apply

Interested candidates should submit their application, including a CV and cover letter, through our careers portal at Advantage Learn Careers.

We look forward to welcoming a passionate and driven professional to our team!

Specific skills, qualifications and competencies necessary to be successful in this role.

• 3+ years experience in customer success, product management, or education technology-related roles.
• Strong understanding of Learning Management Systems (LMS) and CRM tools (Zoho or similar).
• Experience working with educational institutions and a strong grasp of their operational needs.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Excellent communication and relationship-building skills.
• Project management experience, including familiarity with tools like Asana and Slack.
• Ability to travel for visits to educational partner engagements when necessary.

Preferred:

• Background in education technology, online learning, or digital product management.
• Experience with survey tools and customer feedback collection methods.
• Familiarity with print production processes for educational materials.