National Customer Experience & Documentation Leader

A leading global shipping company seeks a National Customer Service and Documentation Manager to establish and oversee a centralized customer service model. The role includes leading a national team, ensuring compliance with regulations, and enhancing operational efficiency. The ideal candidate will have a strong background in service functions within logistics and a proven ability to manage change effectively. This pivotal position is based in Durban, South Africa, and offers the opportunity to make a significant impact on the company's service delivery.