National Coffee Manager

Red Ember Recruitment (PTY) Ltd Permanent

Kempton Park, South Africa Posted on 13/03/2026

Red Ember Recruitment, on behalf of our client, is recruiting a National Coffee Manager to join their Gauteng-based team.

This role is office-based and focuses on leading and expanding the national coffee division through sales growth, quality excellence, strong client relationships, and technical development.

• Drive strategic expansion of the national coffee division by identifying and executing growth opportunities.
• Lead and manage national coffee sales initiatives in collaboration with regional managers to achieve targets.
• Develop, manage, and maintain strong client relationships, including contract negotiation and SLA compliance.
• Ensure consistent coffee quality standards across all regions, working closely with technicians and operations teams.
• Design, deliver, and document national training programs and workshops for technicians and staff, ensuring compliance with HR training registers and Enterprise systems.
• Oversee inventory and stock management to ensure optimal stock levels within SLA requirements.
• Conduct market and competitor analysis to inform pricing, product offerings, and strategic direction.
• Manage the coffee division budget, monitoring costs while maintaining quality and profitability.
• Collaborate with operations, finance, and other business units to align coffee strategy with overall company objectives.
• Enhance customer experience by implementing service improvement initiatives and addressing customer feedback and complaints effectively.
• Provide technical coffee expertise and advisory support to operations and regional teams.
• Professionalise coffee environments nationally, including product offerings, technician tools, depot workshops, and service standards.
• Drive internal KPIs to ensure all contractual SLAs are consistently achieved across regions.

• Matric (required).
• 8-10 years' technical experience within the coffee industry.
• Proven experience in developing and executing sales strategies.
• Demonstrated leadership experience within a national or multi-regional environment.
• Relevant qualification in business, hospitality, coffee technology, or sales management (advantageous).
• Willingness to travel nationally as required.
• Strong attention to detail and deadline-driven approach.
• Excellent time management and organisational skills.
• Strong problem-solving and decision-making ability.
• Effective written and verbal communication skills.
• Strong negotiation and persuasion skills.
• Relationship-building and client management expertise.
• Intermediate proficiency in MS Office.
• Strong business acumen and analytical thinking.
• Ability to lead, motivate, and empower teams.
• Training facilitation and knowledge transfer expertise.
• High integrity, professionalism, and work ethic.
• Adaptability and resilience in a changing environment.