TRAFFIC
Gauteng
Multi-System Call Centre Agent: Zendesk & Logistics
Smdtechnologies
Job Description
Smdtechnologies is hiring two experienced Call Centre Agents in Johannesburg, South Africa. The role focuses on managing customer interactions and queries utilizing systems like Zendesk and internal logistics portals. Candidates should have at least one year of experience in customer support and a Grade 12 qualification. Responsibilities include coordinating collections and ensuring timely resolutions of customer issues within established SLA standards. The company values commitment to employment equity and encourages applications from designated groups.
About This Role
Career insights for Logistics Analysts positions
Salary Benchmark
R46,920/month
R29,450 to
R68,616/month
Source: WageIndicator ZAR data
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Critical Thinking
Reading Comprehension
Active Listening
Complex Problem Solving
Monitoring
Common Technologies
Oracle JD Edwards EnterpriseOne
Oracle PeopleSoft
Oracle PeopleSoft Financials
Microsoft PowerPoint 365
Cadre Cadence WMS
Kewill MOVE
Logisuite Forwarder
IBM Cognos Analytics
Related Career Paths
Logistics Analysts Insights
Median Salary (ZAR)
R46,920/month
Job Outlook
This career will grow rapidly in the next few years.