MEMBER CONSULTANT (GAUTENG)

ASI Financial Services (ASI), a group of authorised financial services providers, is seeking a Member Consultant - Health Care to join our Employee Benefits team. This role is critical in ensuring our members receive accurate advice, excellent service, and a clear understanding of their healthcare benefits.

Member Advisory & Engagement

Demonstrate a strong understanding of employee benefits, including medical schemes, wellness programmes, and expatriation health benefits

Conduct detailed analyses of members' healthcare needs and provide appropriate advice

Record all advice on the CRM system and provide members with records of advice

Educate members on benefits, exclusions, and administrative processes

Advise exiting employees on available healthcare options and refer them to authorised financial planners where required

Training & On-Site Support

Conduct and arrange on-site member assistance sessions, inductions, and training

Facilitate year-end benefit revisions and medical scheme roadshows

Compile and distribute meeting notes following engagements

Administration & Query Management

Resolve member and employer queries, escalating complex matters to senior consultants when necessary

Maintain accurate records of communications, attendance registers, queries, and option change forms

Assist with billing discrepancies, claims updates, and compliance audits

Support HR teams with claims forms and healthcare-related requests

Promote additional products that enhance member benefits (e.g. Gap Cover, wellness products)

FAIS Fit & Proper compliant (NQF Level 5, Regulatory Exams, Class of Business - Healthcare)

Minimum 3 years' experience in health care administration

Valid driver's licence and own reliable vehicle

Must reside in or near Westonaria

Excellent written and verbal communication skills (English)

High attention to detail

Problem-solving ability

Ability to work under pressure and meet deadlines