Mastercars Sales Manager

Our well-established client in the automotive industry is looking for a MasterCars Sales Manager with experience in the Automotive industry who will be based in Margate, KZN.

The Sales Manager is to ensure that all objectives of MasterCar's division are achieved. This will be accomplished by providing sales consultants in your division with guidance, advice and support in the main functional areas of MasterCars sales, in order to contribute significantly to the dealership reaching its profit targets.

• To develop strategies, objectives and action plans to increase business and ensure maximum profitability and volume sales targets are achieved and exceeded.
• To establish regular objectives for vehicle sales, profit figures, expenses and operating costs and to then motivate the sales team to achieve these.
• To ensure utilisation of the system, to monitor prospecting and sales of all potential buyers.
• To analyse sales trends along with the use of local market intelligence in conjunction with the allocation and product constraints.
• Identifying customer needs through analysing market information and volume potential.
• To provide the sales team with information in terms of finance and lease schemes.
• To enhance sales teams' knowledge in relation to competitor activity, with weekly sales meetings and sharing of information when applicable.
• To ensure the building of strong customer relations through the Sales Team.
• Ensuring all staff are familiar with the MasterCars incentive scheme, and through this understanding to maximise MasterCars incentives.
• Ensuring that all staff is familiar with various finance schemes applicable to the MasterCars brand.
• Plan, oversee and monitor the completion of sales campaigns, advertising and promotional activities to maximise car and extra sales.
• Organise events, sponsorships and advertising campaigns to foster the brand image.

• To ensure that all staff in the sales team have a Personal Development plan in place.
• To ensure that monthly performance management and quarterly performance management discussions take place with all sales staff and are recorded and signed.
• Assist with the recruitment of all sales staff for the department.
• Analyse and evaluate training needs of all sales staff.
• Ensure adherence to all labour legislation.
• Conduct weekly meetings with all MasterCars sales staff.

• Correct "specking" of monthly allocations, and submitting as per manufacturers' guidelines and deadlines.
• Ensure appropriate stock mix to meet customer requirements.
• Be aware at all times what your stock holding is, and action accordingly.
• Ensure correct turnaround of all stock.
• To ensure that all sales are correctly and timeously reported.
• To monitor the ageing of all new stock.

• Continually look for methods of improving customer relationships.
• Ensure that positive experiences are encountered with all interactions with the sales team at the dealership.
• Develop, implement and monitor a follow-up system for vehicle purchases.
• Consult with customers to establish their needs and continue to maintain good relationships with customers by meeting and exceeding their demands.
• Ensure timeous and complete customer resolution of any complaints.
• Ensure one on one contact with all customers who purchase from the dealership.
• Ensure that the sales team are well trained in all customer interactions.
• To aim to achieve an accurate match as to customer needs versus stock availability.