Maintenance Manager

We are looking for a highly skilled, hands on Maintenance Manager to oversee all maintenance operations across Cape Cadogan Boutique Hotel and Upper Union Restaurant. This role ensures both properties operate safely, sustainably, efficiently, and in line with MORE's service and brand values. The ideal candidate is solutions driven, organised, proactive, and capable of managing a multi disciplinary team while delivering excellent guest service.

• Oversee the full maintenance function (interior, exterior, gardens, landscaping, pools, equipment, appliances).
• Manage and coordinate all maintenance staff and contractors.
• Implement and monitor preventative maintenance schedules.
• Prioritise, assign, and track maintenance tasks, including emergency repairs.
• Manage structural, mechanical, electrical, plumbing, HVAC, gas and water systems.
• Ensure correct servicing and repair of appliances, refrigeration, laundry equipment, and geysers.
• Maintain fire safety equipment and compliance.
• Control spares, consumables, inventories, and procurement.
• Ensure cost effective maintenance aligned with budgets and improvement plans.
• Conduct regular safety inspections (daily/weekly/monthly).

• Support guest experience by maintaining property standards.
• Communicate guest related maintenance needs promptly.
• Ensure complaints or issues are escalated and resolved efficiently.

• Enforce clean, safe work practices and proper equipment handling.
• Ensure staff follow hygiene, HACCP and safety protocols.
• Report and follow up on equipment defects.

• Act as Sustainability Champion for both properties.
• Drive MORE Sustainability standards across energy, water, waste, food, materials, and conservation.
• Promote sustainable behaviors and ensure team adherence.
• Model responsible, environmentally conscious work practices.

• Manage maintenance budgets, costs, stock control, payroll efficiency and resource allocation.
• Set departmental operational targets.
• Monitor daily and monthly costs and implement cost saving initiatives.
• Ensure accurate stock levels, requisitions and adherence to par levels.

• Lead, train, mentor and develop the maintenance team.
• Maintain discipline and uphold company standards.
• Oversee performance management, succession planning and regular feedback processes.
• Ensure departmental manuals, training and procedures are up to date.
• Collaborate with other departments as needed.

• Strong all round maintenance expertise (carpentry, mechanical, electrical, plumbing, HVAC, gas, water systems, generators, pumps, appliances).
• Understanding of stock control, planning, budgeting and departmental administration.
• Knowledge of hygiene, HACCP, safety regulations and emergency procedures.
• Experience working in hospitality environments advantageous.
• Must oversee both Cape Cadogan Boutique Hotel and Upper Union Restaurant.

• Excellent attention to detail and high hygiene standards.
• Strong communication skills (written and verbal).
• High emotional control, teamwork ethos and guest focused mindset.
• Strong leadership, coaching and people management skills.
• Proactive, creative problem solver; able to work under pressure.
• Excellent time management and organisational skills.
• Flexible, adaptable and committed.
• Strong computer literacy for scheduling, reporting, stock control, budgeting and administrative accuracy.

• Ability to work shifts and respond to operational needs of a 24 hour environment.
• Knowledge of labour law and HR best practices.
• Commitment to MORE values: AWARE, GENEROUS, HARMONY, BETTER.

• Excellent attention to detail.
• Guest focus philosophy, living the MORE brand and driving the MORE experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self discipline, interpersonal & solution seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills - tolerance, patience, and care, ability to receive constructive feedback openly.

We create opportunities and experiences for people to enrich their lives.

Our values guide our behaviours and how we act, and they help us find the right partnerships for growth:

Be AWARE (the "thoughtful" value)

Eyes and ears open

Arrive ready

Be human

Respond GENEROUSLY (the "more" value)Always respond

Give more, do more

Have a mindset of abundance

Strength in DIVERSITY (the "family" value)Act in harmony

Work together

Act inclusively

Make it BETTER (the "continuous improvement" value)Positively influence

Keep learning

Own it