Logistics Support Officer

We are seeking a highly organised and detail-oriented Logistics Support Officer to join our logistics team. This is a behind-the-scenes operational role focused on enhancing the accuracy, efficiency, and overall quality of itinerary delivery. You will play a critical role in supporting consultants by managing administrative and data-driven tasks, primarily within the Safari Portal platform, ensuring all itineraries are complete, consistent, and guest-ready well ahead of travel. This role is ideal for someone who thrives on structure, precision, and process-driven work, and who enjoys contributing to seamless travel experiences from an operational perspective.

• Take ownership of finalising and fully populating itineraries within the Safari Portal
• Gather, verify, and input all relevant travel information including guest details, flights, transfers, accommodation, and documentation
• Ensure all itineraries are complete and updated at least 60 days prior to travel
• Maintain consistency, accuracy, and high-quality formatting across all entries
• Identify and resolve missing or inconsistent data, escalating where necessary
• Manage agent notifications and proactively initiate guest messaging within the platform

• Conduct thorough final checks across all itinerary components
• Ensure alignment between costing sheets, supplier confirmations, and portal entries
• Verify supplier rates, inclusions, and logistical details

• Upload and organise all guest documentation for FIT and group bookings
• Maintain a comprehensive and well-structured "travel wallet" with all relevant files (itineraries, invoices, vouchers, etc.)
• Ensure documents are clearly labelled, securely stored, and easily accessible
• Store guest-provided documentation within internal systems (e.g., OneDrive)

• Confirm supplier details, rates, and inclusions are accurately reflected
• Update supplier information as required
• Work with consultants to ensure all updates are consistently applied

• Collaborate with consultants, guides, and finance teams to clarify itinerary details
• Work closely with management for task allocation and prioritisation

• Maintain high-quality standards across all itinerary outputs
• Identify workflow inefficiencies and suggest improvements
• Stay up-to-date with Safari Portal updates, tools, and best practices, sharing insights with the team

• Exceptional attention to detail and accuracy
• Strong organisational and time management skills
• Ability to work independently and manage priorities effectively
• High level of digital proficiency (Safari Portal experience advantageous but not essential)
• Process-driven with a commitment to quality and consistency
• Comfortable working with repetitive, detail-focused tasks
• Strong team collaboration skills
• Understanding of the travel industry and logistics processes is advantageous

Please note that only suitable candidates will be contacted.