Logistics Analyst

As a Logistics Analyst for Delivery Operations within the Operations team, your main goal is to ensure the timely, accurate, and high-quality execution of all delivery-related orders across GroWrk's global operations.

This role is responsible for the reliability of delivery data, execution follow-up, and partner coordination throughout the full delivery lifecycle - from order creation and partner handoff to tracking confirmation and final delivery validation.

The Logistics Analyst plays a critical role in protecting client experience, SLA performance, and internal operational efficiency by maintaining the GroWrk platform as a single source of truth for delivery execution.

• Maintain accurate and up-to-date delivery records in the GroWrk platform, including:
  • Order statuses
  • Tracking numbers
  • ETAs and delivery confirmations
• Actively monitor and follow up on all delivery operations, including:
  • Partner handoff
  • Shipping progress
  • Customs and export coordination (when applicable)
• Coordinate with global partners to:
  • Request and validate shipping information
  • Resolve delivery delays or exceptions
  • Confirm proof of delivery and documentation
• Quote and process delivery-related services, including:
  • Standard and expedited shipments
  • International exports
  • Regional logistics requirements
• Proactively identify risks and bottlenecks affecting delivery timelines and take corrective action before client impact occurs.
• De-escalate incidents and manage communication with internal stakeholders (CS, LOPS, Procurement, Enablement, Product).
• Perform regional or account-specific delivery audits on demand to ensure execution quality and SLA compliance.
• Continuously identify opportunity areas in delivery workflows to improve efficiency, automation, and scalability.

• Proven experience managing and maintaining operational databases and tracking systems.
• Experience with logistics operations, shipping coordination, or delivery management, ideally in a global environment.
• Strong attention to detail, exceptional organizational skills, and a high sense of ownership.
• Excellent communication and stakeholder management skills.
• English proficiency (oral and written).

• A 100% work-from-home position with a company that values and fosters personal and professional growth.
• Monthly payment in USD.
• 20 days of PTO and local national holidays.
• Company Equipment.
• Fixed Budget for expenses (healthcare, personal care or learning).