Junior Product Success Officer

Reference: 10953 NB

Consultant: Nine Broodryk

• Set up and maintain sustainability performance indicator calculations, emission factors, etc. on online products.
• Fault finding and bug testing.
• Track and analyse key user engagement metrics such as time spent using the tool, feature adoption rates and customer satisfaction scores.
• Report on user success data to the Product Manager and other stakeholders, providing insights to guide future product development decisions.
• In collaboration with the Client Success team, gather user feedback through surveys, interviews and user testing sessions.
• Analyse user feedback and translate it into actionable insights for product improvement.
• Monitor new features to understand their technical implications and potential benefits.
• Assist with project management tasks.

• A genuine passion for sustainability, with an appropriate level of understanding and knowledge of carbon emissions measurement, life cycle assessment, sustainability indicators and thebroader climate change debate.
• Undergraduate or postgraduate degree.
• Strong analytical and numerical skills.
• Strong understanding of online platforms and databases.
• Ability to work in a multi-disciplinary team environment with people from diverse backgrounds.
• Good proficiency in Microsoft Office.
• Excellent English verbal and written communication skills.
• Drive to satisfy client needs; conscientious and willing to go the extra mile.
• Adaptable, with excellent time management and prioritisation skills.
• Ability to work independently; self-starter with initiative.
• Based in the Stellenbosch region or surrounding areas.
• Valid South African driver's license and own transport.

• Email your comprehensive CV to .
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• We reserve the right to only conduct interviews with candidates of choice.
• Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.