Junior Call Centre Consultant - CDM Roodepoort

Listing reference: click_022864

Listing status: Online

Apply by: 10 December 2025

Industry: Pharmaceutical Sector

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Roodepoort

Contract: Permanent

Remuneration: Market Related

EE position: Yes

Clicks Group

We are looking to recruit a Junior Contact Centre Consultant to work for Clicks Direct Medicine (CDM). The role will be based at Lea Glen, Roodepoort and will report to the Service Centre Supervisor.

Job Purpose:

• To deliver a professional, effective and efficient customer service to clients on both incoming and outgoing calls, focusing on increasing company sales and maximizing revenue
• Receive and promptly answer incoming customer calls
• Capture customers' order accurately and timeously on to the CDM on line
• Develop customer relationships in order to maximise revenue/purchases from the customers and meet individual and departmental sales targets
• Make outbound calls timeously in order to meet cut-off times and work towards achievement of sales targets and build customer relationships
• Comply with Good Wholesale and Distribution practice;
• adhere to CDM SOP's during the process of answering the customers' calls
• Record, rectify and report errors to the Manager at the end of each cut-off
• Comply with and meet operational cost containment targets and stipulated cut-off time and deadlines

Experience and Education:

• Matric or NQF Level 4
• Minimum 2 years in a customer Service related environment
• Pharmaceutical Distribution experience advantageous

Job related knowledge and skills:

• Knowledge of Microsoft Word, outlook and Excel
• Excellent communications skills and telephone etiquette
• Good Knowledge of contact centre procedures
• Adhering to Principles and Values
• Presenting and Communicating Information
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks
• Working with People