IT Programme Manager (OMNI & E-Commerce)

Cape Town, South Africa Posted on 02/06/2026

To lead and deliver large-scale strategic IT programmes that enable the organisation's OMNI-channel and E-Commerce strategy. The role is responsible for managing multiple interdependent projects, ensuring strong governance, financial control, stakeholder alignment, and successful delivery of business value across digital commerce, customer experience, fulfilment, and retail technology platforms.

• Lead and manage enterprise IT programmes across OMNI, digital, and E-Commerce platforms. Establish and maintain programme roadmaps, integrated delivery plans, and milestone tracking. Manage interdependencies across multiple projects, workstreams, and vendors. Drive delivery from initiation through to benefits realisation. Ensure programme outcomes align to strategic business objectives and customer experience goals.
• Omni-channel customer journeys and digital transformation
• E-Commerce platforms and marketplace capabilities
• Order management, fulfilment, and logistics integrations
• Mobile and digital customer experience solutions
• Payments, loyalty, and customer data platforms
• Ensure solutions are scalable, resilient, and aligned to enterprise architecture.
• Establish programme governance structures, including Steering Committees and executive forums. Ensure compliance with organisational PMO methodology, stage gates, and governance standards. Provide executive-level reporting on delivery progress, risks, financial performance, and benefits realisation. Lead programme assurance, readiness, and audit activities to ensure delivery quality and control.

• Own programme financials, including budgeting, forecasting, and financial tracking. Manage CAPEX and OPEX planning in partnership with Finance. Drive business case development and benefits realisation tracking. Ensure financial transparency, effective cost control, and measurable value delivery.
• Manage relationships with system integrators, vendors, and strategic partners. Lead executive and senior stakeholder engagement across IT and Business. Facilitate decision-making and alignment across multiple delivery teams to ensure successful outcomes.

• Lead, mentor, and support Project Managers and Senior Project Managers. Promote delivery excellence and continuous improvement across the PMO. Drive a culture of accountability, collaboration, and high performance.

• Bachelor's degree in IT, Business, Engineering, or a related discipline
• PMP, PRINCE2 Practitioner, or equivalent (required)
• Programme Management certification (MSP, PgMP, or equivalent) - preferred
• 10+ years' IT project delivery experience
• Experience managing multi-vendor and system integrator environments
• Experience working in retail or customer-facing digital environments is highly advantageous
• Experience delivering programmes using agile and hybrid delivery models