TRAFFIC
Western Cape
Intraday WFM Analyst: Real-Time Contact Center Optimizer
The Recruitment Council
South African Rand . ZAR 200,000 - 300,000
Job Description
A leading global company is seeking an Intraday WFM Analyst to optimise contact center operations. This role involves real-time monitoring, operational command, and collaboration with team leaders. Candidates should have experience in call centers and proficiency in WFM systems like NICE and Verint. Flexibility to work shifts and weekends is required. Join a team that enhances travel and lifestyle experiences for millions.
Job Overview
Date Posted
07 Feb 2026
Salary
South African Rand . ZAR
200,000 - 300,000
Location
Western Cape, South Africa