International Invoicing Clerk

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra's transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

The International Invoicing Clerk is responsible for the accurate and timely generation of sales invoices for customers across multiple global jurisdictions. This role requires a high degree of technical knowledge regarding international trade terms (Incoterms), multi-currency transactions, and regional tax requirements (such as VAT, GST, or Sales Tax). The Clerk ensures that all billing documentation complies with both company policy and the customs/legal requirements of the destination country.

Candidates will be expected to work in a hybrid environment with regular attendance at the office.

Weekday - Monday to Friday (5 working days) from 8am to 5pm

May be required to attend international meetings outside standard working hours. While this is a full time Monday to Friday, standard business hours position, the nature of the work requires a degree of flexibility. The individual should be prepared to occasionally support meetings outside of standard working hours, given the global scope of the team.

• Administering an assigned customer/client portfolio:
• Monthly invoicing: Prepare and process monthly client invoices accurately and on schedule.
• Netsuite account management: Open, update, and maintain client accounts, ensuring all details are current and compliant.
• Billing administration: Update billing sheets to reflect new clients, terminated accounts, headcount adjustments, and renewals.
• Sales handover coordination: Record and upload sales handovers, invoice instructions, and other relevant information to the NetSuite system.
• Adhoc invoice processing: Handle special or non-standard invoice requests as needed.
• Client and CRM Liaison: Meet with clients and CRM to resolve account-related issues and clarify billing discrepancies.
• Sales order processing: Generate and process sales orders for purchase order in line with company procedures.
• Client communication: Respond promptly and professionally to client email queries and requests.
• Audit support: Assist with audits by providing invoices, billing records, handover documentation, and correspondence related to headcount and billing changes.
• Portal management: Manage invoice submissions across multiple platforms, including client portals and Monto, ensuring compliance with portal-specific requirements and submission deadlines

• Matric
• Diploma or certificate in credit management
• Strong understanding accounting processes
• Excel - advanced
• Google Suite, Slack

In accordance with the Employment Equity Act, preference will be given to suitably qualified candidates from designated groups, including persons with disabilities.

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.