Internal Sales Supervisor (JHB)

We currently have a vacancy for the position of Internal Sales Supervisor based at our Head Office in the West Rand.

• Support the Internal Sales Manager by overseeing and managing the daily operational activities of all customer facing support functions, ensuring service excellence, operational efficiency, and effective team performance.
• Assist the Internal Sales Manager with the management and guidance of employees regarding performance, KPIS, staff management, etc.
• Supervise day to day customer service operations, including order and quotation processing, export coordination, case management, and front desk/showroom functions.
• Ensure service standards are consistently maintained, turnaround times are achieved, and operational issues are identified, addressed, and resolved promptly to maintain customer satisfaction and business continuity.

• Supervise daily order processing, quotations, and customer queries.
• Supervise the internal sales team operationally.
• Implement strategies to improve customer service, satisfaction, and reduction in queries/concerns.
• Monitor case management queues and ensure timely resolution.
• Oversee the coordination between Internal Sales and External Sales.
• Ensure reception/front desk operations maintain professional standards.
• Track and manage turnaround times and service levels.
• Ensure internal processes and SOPs are adhered to.
• Escalate performance concerns to the Internal Sales Manager.
• Ensure export compliance requirements are met and provide relevant support to the team.
• Monitor order accuracy and reduce operational errors.
• Assist with the implementation of system improvements and usage by the team.
• Oversee and monitor demo bookings and scheduling.
• Ensure showroom stock accuracy, readiness, and cleanliness.
• Monitor trends in customer feedback and implement relevant actions accordingly.
• Ensure communication with customers regarding delays or issues and relevant problem solving.
• Prepare operational reports for the Internal Sales Manager.
• Highlight risks, delays, and performance gaps.
• Close or request escalation of critical matters timeously.

• Customer Service Orientation: Exceptional skills in follow up and feedback.