Intern Retention & Renewals Medium

A Renewals Advisor is responsible for maintaining revenue, customer retention and providing service excellence. To effectively provide service excellence, they would be required to collaborate across various lines of business for efficiency. The advisor would also need to ensure operational and revenue goals are met or exceeded, as set out in OKR'S.

• Ensure all communication with the client, whether telephonic or via email, is correct, professional and captured on the system when necessary.
• Accurately manage all incidents/ escalations and call requirements as per the stipulated timelines outlined in the OKR's.
• Ensure all payments and invoices are processed daily.
• Ensure strategic retention rates are achieved by reaching a minimum of 100% of target. 80% of target is to be realized before the due date stipulated on invoices.
• Ensure that all cancellation categories are correctly captured and updated as per the departmental guidelines.
• Comply with all internal administrative and data requirements, including ensuring downgrade forms are correctly submitted, re invoice requests are handled, and contracts are accepted.
• Assist with the annual channel renewal and achieve the specified retention rates.
• Communicate product information and developments to customers and provide any leads to the relevant department.
• Encourage all customers to migrate to a subscription based software offering.

• A grade 12 matric certificate.
• A commerce qualification preferably in Business Management / B. Admin / Marketing.
• Must have basic Microsoft Excel.
• A clear criminal record.
• Must not have worked nor completed an Internship or Graduate program before.
• Excellent communication (both verbal & written) and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Strong organisational skills, with the ability to manage multiple tasks efficiently.
• A detail oriented mindset, ensuring accuracy and consistency in lead qualification.
• Adaptability and a problem solving mindset to overcome challenges in a fast paced sales environment.
• Ability to work both independently and collaboratively to support the Customer Service team and a proactive and motivated attitude with a strong desire to learn and grow.

Office Location: This is a hybrid role - three days per week in our Midrand office.

• Apply online with CV.
• Complete a gamified science driven assessment via Harver to help us accurately assess if you're aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process.
• If you match the profile, you'll be sent a video interview to record.
• If your video interview is successful, you'll be invited to an Assessment Centre.
• Successful candidates will join our Intern Programme on 1st October 2025 for 12 months.

As we receive a high volume of applications, you may receive a delayed response to your video interview. We thank you for your patience.

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