Intermediate Software Systems Engineer

Role Purpose: The Intermediate Systems Software Engineer provides functional support and analysis across a suite of software systems-including bespoke, COTS, and highly customized applications-within an operational environment. This role bridges the gap between end users, technical teams, and vendors to ensure business continuity, system stability, and alignment between software functionality and operational needs.

• Provide Level 1 & 2 functional support for operational software systems.
• Act as a liaison between users, technical teams, and vendors to troubleshoot and resolve application issues.
• Validate and resolve user-reported problems, escalating when necessary.

• Analyse business processes to ensure optimal system configuration and usage.
• Document system functionality, SOPs, user guides, and known issues.
• Maintain configuration records, integrations, and SQL job schedules to support process optimization.

• Assist in testing and validating new software releases, patches, and enhancements.
• Participate in change control processes to ensure stable deployments.
• Present proposed changes and obtain approval through the change advisory process.

• Collaborate with operational teams to gather and understand functional requirements.
• Provide user training and promote best practices for system usage.

• Monitor key systems for availability, performance, and user adoption.
• Generate usage and issue-tracking reports and dashboards.
• Track and manage service downtime to ensure high system availability.

• Support data integrity and functional flow across integrated systems.
• Collaborate with integration specialists to maintain interface accuracy and stability.

• Manage user profiles, privileges, and licensing access.
• Monitor and report on license utilization.

• Bachelor's Degree or Diploma in Computer Technology, Information Systems, or a related field.
• 3-5 years' experience in a software or systems support role, preferably in an industrial or operational environment.