Intermediate Consultant

Leading Corporate Travel Organisation

Step into a role where precision, service excellence, and global standards come together. A respected, long established corporate travel brand is looking for an Intermediate Consultant to join their Cape Town in house team.

If you're driven by accuracy, client care, and the satisfaction of getting complex travel right the first time, this environment will feel like home.

Without naming them directly, here's what you can expect from this employer:

• A stable and reputable organisation with decades of industry presence
• A culture built on professionalism, integrity, and continuous improvement
• Access to global business travel systems, partnerships, and standards
• A team that values expert consultants, not order takers
• Strong investment in training, development, and upskilling
• A workplace where VIP level service is the norm, not the exception

This is the kind of company where experienced consultants grow, refine their craft, and build long term careers.

What You'll Do

You'll be the trusted expert guiding business travellers through seamless, accurate, policy aligned bookings.

• Confident consulting on Amadeus
• Embrace new technologies and workflow tools
• Manage full travel processes: reservations, fares, ticketing, reissues, refunds
• Handle complex routing with confidence

• Align with all internal policies, procedures, and client requirements
• Uphold professional conduct and home network standards
• Deliver above average productivity while maintaining VIP service
• Monitor dashboards, queues, and TRFs daily
• Log all calls accurately and consistently

• Charge correct fees at ticketing
• Maintain zero un invoiced tickets
• Benchmark accurately and document client references
• Identify savings and value add opportunities
• Issue documentation correctly and timeously
• Apply a cost conscious mindset for both company and client
• Use preferred partners and corporate fares strategically

• Bring a client centric, VIP service approach
• Respond immediately to complaints or escalations
• Honour turnaround times
• Maintain excellent telephone etiquette
• Stay solution driven with a strong sense of urgency

• Participate in meetings, functions, and team building
• Build strong internal relationships
• Support and guide junior staff
• Share knowledge and pursue continuous improvement
• Engage in supplier training

• Matric
• Travel Diploma
• Sabre & Amadeus GDS certification
• Minimum 3 years' experience in a similar role

Someone who is:

• Calm under pressure
• Detail driven
• Tech confident
• Client centred
• Proud of delivering work with accuracy and care

If you're ready to join a respected corporate travel leader that values expertise, professionalism, and service excellence, this role is an excellent next step.