Installation Support Administrator (Scheduling) - Pretoria

Listing reference: track_001629

Listing status: Online

Apply by: 25 March 2026

Job category: Call Centre and Telesales

Contract: Permanent

Remuneration: Market Related

EE position: No

Tracker requires the services of an Agent: Installation Support in their Installation Logistics - Scheduling division, at their Pretoria Office. The candidates will be required to ensure Customer Service Standards are maintained, solve customer queries and work in a highly pressurized environment. We require diligent and hard-working individuals, who can be a part of a highly motivated team.

• Marketing of Tracker to both existing and prospective clients.
• Establishing, building and maintaining relationships with our various partners.
• Contract administration, feedback and daily statistical reporting.
• Ensure that Customer Service standards are maintained in a highly pressurized environment.
• Provide service within the region as well as other departments/regions/staff within Tracker.
• Meet/exceed targets.
• Follow upon queries.
• Working on the NR Scheduling VAX - Distributing scheduling related requests received on the VAX, to the relevant regional Agents / departments.
• Provide feedback on Scheduling related requests received on the NR Scheduling VAX.
• Send Follow up requests to Agents on requests received on the NR Scheduling VAX.
• Scheduling fitments of Tracker units.
• Scheduling of Technical Service Requests.
• Rescheduling of appointments.
• Liaising with technicians regarding appointments.
• Checking/Maintaining high Quality of schedules.
• Monitoring effective utilization of Tracker technicians.
• Managing the closing and opening of technicians / slots. (Leave / vehicle Service / Projects)
• Manually allocate unallocated Tasks.
• Outsourcing of work to Fitment centres (Allocating / Assigning Tasks to Fitment Centres)
• Maintain local and regional Scheduling Relationships.
• Occasionally assist with walk-in-clients, scheduling related and non-scheduling related.
• Management of potential cancellations.
• Taking ownership of all queries received, telephonically or face-to-face and assisting the client within our SLA's.

• Matric with at least 1 year Contact Centre experience.
• Bilingual (English and Afrikaans) advantageous.
• Excellent typing and accurate data capturing skills.
• Analytical skills.
• Ability to work under pressure.
• Feel confident to have all calls voice recorded.
• Excellent time management - Work with time controls.
• High level of self-discipline.
• Be able to work independently.
• Medical Aid

NB: Should you not receive a response from us within 4 weeks, kindly consider your application unsuccessful.

Click the button below to visit our FAQ/Support page and ask for help.