Incident Management Graduate

Our client, a listed global leader that provides innovative solutions, is committed to helping some of the world's most well-known brands tackle their most pressing business challenges. With a reputation as a trusted partner to global organisations, the company delivers future-focused solutions that enhance customer experiences and enable businesses to stay ahead of the digital curve. Driven by a passion for innovation and customer success, this company has become known for its reliable and impactful solutions. As a member of this dynamic team, the successful candidate will have the option to work in a hybrid capacity, or in a traditional office environment. Working alongside a high-performing and diverse team of professionals on a global scale, the ideal candidate will bring a proven track record of achievement and a passion for driving results. You will be part of a team contributing to a culture of inclusion, connectedness and an environment surrounded by opportunity.

Reporting directly to the Service Desk Lead, this role offers an opportunity to be part of our client's 12-month Graduate Programme. This is a hybrid role, allowing for 3 days in either the Centurion or Cape Town office with various shift patterns, including occasional weekend, holiday, or extra shifts.

• You'll be a key player in Major Incident Management, helping with status updates, coordinating teams, managing communications, and ensuring a smooth resolution during critical events.
• You will be the vital initial point of contact and facilitator for alerts across various systems and environments within the entire domain.

• A relevant tertiary qualification, such as a BCom or BA in fields like Linguistics/Communication, Business Systems, or IT.
• While not essential, some experience in a call center environment would be a great advantage.
• Strong verbal and written communication skills.
• Proficient in English, enabling effective communication in a professional business setting.