TRAFFIC
Western Cape
Inbound Customer Care Specialist - First-Contact Resolver
ExlService Holdings, Inc.
South African Rand . ZAR 200,000 - 300,000
Job Description
- Promote digital self-service options (mobile app, digital messaging) and assist customers in overcoming any barriers to adoption.
- Resolve customer complaints efficiently, aiming to resolve issues on first contact, and escape complex matters where necessary.
- Running through basic diagnostics to better understand the root cause of any issues and feeding back to enable us to fix things that matter for our customers seamlessly.
- Accurate data entry into systems and maintaining thorough records.
- Identifying issues and potential issues for customers and escalating, as appropriate, to the relevant team i.e. incident management.
- Identifying opportunities for process and service improvements and discussing these openly with your manager.
Job Overview
Date Posted
07 Feb 2026
Salary
South African Rand . ZAR
200,000 - 300,000
Location
Western Cape, South Africa