Human Resource Manager (Operations)

To lead and deliver the full end-to-end HR service across restaurant operations by translating business strategy into actionable HR operational plans. The role partners with Operations leadership to build workforce capability, ensure legal compliance, optimize labour cost, drive performance culture, and strengthen talent pipelines within a fast-paced, multi-site restaurant environment.

1. HR Operational Strategy & Business Partnering
   • Translate company strategy into an annual HR operational plan.
   • Partner with Operations leadership to align workforce planning with forecasts.
   • Drive labour cost optimization initiatives.
   • Develop and monitor HR dashboards (turnover, TTF, absenteeism, labour ratio, engagement).
   • Lead change management initiatives across multiple sites.
   • Standardize HR processes across all restaurants.
2. Talent Acquisition & Workforce Planning
   • Lead workforce forecasting aligned to operational requirements.
   • Build proactive talent pipelines for management and frontline roles.
   • Achieve 30-35 day Time to Fill target for management roles.
   • Standardize recruitment and selection processes.
   • Oversee implementation of onboarding and induction programs.
   • Maintain recruitment metrics and analytics.
3. Employee Relations & Compliance
   • Oversee the leadership of disciplinary, grievance, and misconduct cases.
   • Coach managers on employee relations and conflict resolution.
   • Ensure compliance with labour legislation.
   • Monitor ER trends and implement preventative measures.
   • Conduct compliance audits and implement corrective action.
4. Performance Management & Capability Development
   • Implement performance management systems.
   • Drive management capability programs.
   • Support under-performance management processes.