Head, Service Management

Business Segment: Personal & Private Banking

Location: ZA, GP, Johannesburg, 5 Simmonds Street

To direct quality of service for Business Line, Corporate Function IT across Country, shared execution. To provide insights, remediation based on assimilation of complex cross functional, multi-geography information. To provide strategic input into CIO decisions by integrating views of preventative actions, service trends, remediation in Group, Countries. Mature Business Service Management capability in Countries. Provide local vendors with strategic direction, periodic 3rd party service reviews.

(Responsibilities are described in the overview above; this section consolidates and clarifies the expected outcomes and focus areas for the role.)

Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required
Delivery Enablement
Technology
8-10 years
Have good knowledge of domain appropriate technology strategies. Proven application of service management processes and frameworks

8-10 years
Have knowledge of domain operations, and understanding of ecosystems and suppliers and broad technical knowledge of the technology, solutions and service catalogue consumed by countries.

More than 10 years
Broad experience in leading service management processes for large and diverse portfolio's. Proven knowledge and application of ITSM practices.

• Articulating Information
• Challenging Ideas
• Checking Things
• Developing Strategies
• Directing People
• Data Analysis
• Knowledge of Banking & Financial Service