Head of UGC / Head of Creator Operations

We're a tight-knit team of creative, data-driven people, continuously building services & partnering with the world's largest brands, including Shark Ninja, Miro, Descript, and Nielsen.

We value great work with talented, innovative & driven people, making meaningful connections with like-minded creatives along the way!

This is a full-time, fully remote leadership position that allows work from anywhere in the world. We're looking for a Head of UGC / Head of Creator Operations to lead our UGC creator department. From sourcing and casting to long-term creator partnerships, you'll play a key role in building a scalable network of high-performing creators that consistently deliver quality content while reducing costs and timelines.

• Monitor inbound creator applications
• Identify great creators through communities and manual research
• Pre-screen and invite high-potential creators into our roster.
• Maintain a clear, up-to-date creator database (skills, niches, formats, performance history).

• Design and manage test assignments (scriptwriting, video shooting, editing).
• Assess creators' ability to:
• Follow briefs.
• Write compelling hooks/scripts.
• Shoot content with good framing/lighting/audio.
• Edit videos in-platform and with basic tools.

• Tag creators by skill set, vertical, and deliverable type.
• Create clear profiles with example work and evaluation notes.
• Ensure data hygiene: remove duplicates, track availability, costs, reliability.

• Match vetted creators with ongoing projects.
• Partner with creative strategists and PMs to source the right creators for briefs.
• Maintain relationships with top performers (quick turnaround, reliable delivery).

• Act as the first line of contact for creators during onboarding and test phases.
• Build trust and keep communication clear on expectations, deliverables, and timelines.
• Help turn top creators into long term collaborators.

• Structured database of vetted creators with a clear tagging system (skills, quality, availability).
• A repeatable UGC test process that filters out weak creators quickly.
• Smooth handoff of qualified creators to the creative team.
• Reliable roster of creators aligned with client needs and campaign demands.

• Strong ops/process skills: can manage a pipeline and keep things organized at scale.
• Good creative judgment: can evaluate video quality, scriptwriting, and editing basics.
• People-oriented: communicates clearly and manages relationships with creators.
• Comfortable with tools: Airtable/Notion/CRM, Slack, and project management tools.
• Bonus: prior experience in influencer/UGC management, production coordination, or casting.

• Perfect written & spoken English.
• Prior experience leading UGC production or content operations teams.
• Strong organizational and communication skills.
• Ability to thrive in a fast-paced, remote-first environment.

• Experience as a writer or creative strategist with UGC or performance marketing campaigns
• Creative operations experience (building scalable creative workflows or systems)
• Previous experience leading a team of creatives or sourcing specialists
• Demonstrated ability to connect creative decisions with measurable performance outcomes

• Unlimited Time Off & Sick Days
• Flexible hours
• Fully remote (work from anywhere)
• High-growth environment with room to make your mark
• Work directly with some of the world's biggest brands
• Lead a department at the center of the creator economy
• Autonomy to innovate and test new sourcing methods
• Be part of a global, ambitious, and collaborative team that values creativity, ownership, and results