Head of Retail Operations (JB5934)

Head of Retail Operations (JB5934) - Bloemfontein, Free State National Travel Required . R80 - R basic per month + incentives; benefits include company vehicle and provident fund. Permanent.

A well-established retail group is seeking an experienced Head of Retail Operations to lead and drive performance across a national network of 85 stores. This role requires a commercially driven retail leader with strong operational oversight, capable of managing large store networks, driving revenue growth, and ensuring consistent operational standards across all locations. You will be responsible for overseeing store managers, improving store performance, enforcing operational discipline, and ensuring the delivery of key financial and operational KPIs across the group. The successful candidate will report directly to ownership and manage a team of five direct reports responsible for store leadership and performance.

• Degree or Diploma in Business Management, Retail Management or Operations
• Minimum of 8 - 10 years retail experience
• Minimum of 5 years' experience in multi-store, regional or national retail management
• Proven experience managing large store networks (20+ stores preferred)
• Strong financial and commercial acumen
• Strong leadership and performance management experience
• Valid driver's license

• Sales & Revenue Growth: Drive overall company turnover across all stores. Develop and implement national sales strategies to support business growth. Monitor daily, weekly and monthly store sales performance. Identify underperforming stores and implement turnaround strategies. Ensure effective execution of promotional campaigns across all stores.
• KPI & Performance Management: Establish and monitor store performance KPIs including sales, gross profit, shrinkage, stock loss and expenses. Hold store managers accountable for operational and financial performance. Conduct structured performance reviews and provide leadership guidance. Analyse operational and financial data and prepare reports for executive leadership.
• Leadership & Retail Management: Lead and manage store managers or regional leadership teams. Recruit, mentor and develop retail leadership talent. Drive accountability, performance discipline and company culture across the group. Create and maintain a high-performance retail environment.
• Operational Standards & Compliance: Ensure consistent implementation of operational procedures across all stores. Maintain visual merchandising and brand standards. Oversee stock control procedures and drive shrinkage reduction initiatives. Standardise store processes and ensure operational consistency. Conduct regular store visits, operational audits and compliance reviews.

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