Head Faster Payments

PayInc is a purpose-driven payments provider building on over 50 years of trusted history in South Africa's payments ecosystem. Our mission is to connect people, businesses, and economies through secure, efficient and inclusive digital payments infrastructure and be a catalyst for financial inclusion and economic growth. From EFTs and cards to PayShap, PayInc provides the backbone that enables money to move safely across the economy. At our core, we exist to make great connections, empowering participation, enabling growth, and ensuring no one is left behind.

The payments ecosystem has evolved, and continues to rapidly do so, into new payment methods, channels, types, market segments, convergence, with increased complexity, new brands, new regulation, financial inclusion, digitization of cash etc and with these market forces, the role of PayInc as a primary and significant processor of transactions, is evolving to include that of payments product owner.

Many countries are evolving their payments ecosystems to be better managed within a product construct (e.g. NPCI in India, domestic and international card products, Singapore and Brazil etc). Different payment types have varying objectives, membership criteria, brands and positioning, compliance, commercials and economics, solution and product parameters, operational structures etc and these need to be encapsulated and managed within an appropriate product to ensure they thrive and grow whilst maintaining trust.

• Banks / Scheme participants
• Regulators (SARB, BASA)
• Financial service providers outside banks (e.g. insurance and assurance providers)
• Local Industry bodies and International Industry players
• Payment services providers entities within the payment's ecosystem (e.g. FinTechs, Retailers, MNOs and others)
• Internal business units and Executive Management

• Product Ownership and Leadership - Ownership of the product and product strategy, plan and management internally and externally; engage and lead internal cross functional teams where needed to deliver on product components such as product and operational specifications; engage the SARB, BASA, Member Banks, Non Banks and other member organizations as required on product strategy.
• Operational and Compliance Requirements - Define and ensure documented operational standards, procedures, requirements, SLAs, member onboarding and off boarding processes; dispute and arbitration processes; internal and external reporting; compliance standards and monitoring across product requirements and ensure non compliance remedies; billing processes in line with product rules.
• Fraud and Risk Management - Work with relevant Fraud SME/Lead to ensure documented fraud and risk mitigation, prevention requirements, procedures, processes and remedies are in place; ensure data protection standards and requirements are in place; maintain a responsive fraud mitigation plan.
• Brand and Marketing - Ensure documented brand, communication and marketing guidelines / requirements / standards are in place; develop the strategy with marketing to build brand equity in the product brand; act as spokesperson and champion of the product structures (including media and conference representation).
• Product and Solutions - Ensure all specifications, requirements, definitions, rules, mandates and standards are documented; develop the product and innovation roadmap with the product team to fit product strategy.
• Commercial Construct - Set and manage the commercial constructs of the product (e.g. pricing and fees; membership fees based on type; minimum volume or value growth objectives; compliance and related penalties; joint customer / industry marketing); P&L accountability to ensure revenue growth and cost containment.

• Appropriate tertiary/business-related qualification preferred (Commerce, Legal)
• Master's Degree in Finance, Economics, Business Administration or Digital Transformation (advantageous)
• Banking, regulatory framework, payment industry knowledge, platform development and management, strategy development and implementation

• Experience in Payments/Banking/Financial Services industry
• Minimum years in banking, payments or financial services
• Team leadership and senior management ability
• Ability to present with confidence and act as spokesperson
• Demonstrable commercial acumen
• Mature operational and project management experience, market knowledge and development of financial services
• Comprehensive payments regulatory environment knowledge and understanding

Location: Rosebank - Johannesburg, 2196 ZA (Primary)

Occupational Level: Senior Management

Job Category: Product

Job Type: Permanent