TRAFFIC
KwaZulu-Natal
Guest Relations Lead - Elevate Guest Experience
The Capital Hotels & Apartments
Job Description
The Capital Hotels & Apartments in Umhlanga Rocks is seeking a Guest Relations Officer responsible for overseeing guest services and maximizing accommodation and conference revenues. The ideal candidate must have a Matric and a Hospitality Management qualification, previous guest relations experience, and strong communication skills. This position demands a customer service-oriented individual who can work both independently and as part of a team while demonstrating leadership and problem-solving abilities.
About This Role
Career insights for Lodging Managers positions
Salary Benchmark
$65,360/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Active Listening
Service Orientation
Management of Personnel Resources
Social Perceptiveness
Speaking
Common Technologies
Email software
Microsoft Outlook
Microsoft PowerPoint
Anand Systems ASI FrontDesk
M-Tech Hotel Service Optimization System HotSOS
TCS Hotel Software Guest Tracker
Microsoft Excel
Lodging Managers Insights
Job Outlook
This career will grow rapidly in the next few years.