TRAFFIC Western Cape

Global-Ready Software Support Analyst Hybrid & Remote

MRI India

Job Description

MRI India is seeking a Software Support Analyst to join their Cape Town team. This role involves understanding MRI software and providing top-notch customer service throughout the support case lifecycle, maintaining high customer satisfaction.

The analyst will work hybrid hours, blending on-site and remote work while achieving KPIs. The position includes competitive benefits like 25 days of annual leave, a medical aid scheme, and opportunities for professional development.

About This Role

Career insights for Software Quality Assurance Analysts and Testers positions

Salary Benchmark
$101,800/year
Source: O*NET (USD)
Job Outlook
This career will grow rapidly in the next few years.
Key Skills for This Role
Reading Comprehension Active Listening Critical Thinking Speaking Writing
Common Technologies
Apache Kafka Apache Maven Git Airtable Apache Hive Blackboard Learn Micro Focus LoadRunner Professional Selenium