German Speaking Customer Service Representative

Online Retail Project

Location: Umhlanga, South Africa (On-site)
Start Date: April
Working Hours: 24/7 Rotational Shifts
Contract Type: Full Time
Salary: R20,000 - R25,000 per month + Benefits

We are looking for German-speaking Customer Service Representatives with strong German language skills (B2-C2) to support a global online retail project in Umhlanga, South Africa. This is a fully on-site role within a dynamic, shift-based environment.

German: B2-C2 level (very good to native-level proficiency required)

English: Advanced (for training and internal communication)

• Manage customer inquiries via phone, email, and chat
• Support customers with orders, deliveries, returns, and account-related topics
• Deliver high-quality service while meeting KPIs and quality standards
• Follow internal processes and compliance guidelines

• Strong communication and problem-solving skills
• Availability for 24/7 rotating shifts
• Willingness to work on-site in Umhlanga
• Previous customer service experience is an advantage
• 1x local flight to Durban prior to start date
• 20 nights accommodation provided (company-selected location)
• Relocation support available for candidates relocating within South Africa
• Paid training
• International and professional working environment