German Customer Support Agent

Join an international team in Durban. We are looking for highly fluent German speakers to support customers for a major global retail brand. This is an excellent opportunity for candidates who want to build an international career while living in vibrant, coastal Umhlanga.

• Provide customer support in German via phone, email, and chat
• Assist with orders, deliveries, returns, and product related queries
• Handle customer complaints with professionalism and empathy
• Escalate complex issues when required
• Maintain accurate and up to date customer records
• Meet quality and customer satisfaction performance targets

• German fluency at B2-C2 level (advanced, confident, and accurate communication skills)
• Strong English communication abilities
• Matric (Grade 12)
• Valid permission to work in South Africa
• Clear criminal and credit records
• Previous customer service or call centre experience (retail experience advantageous)
• Excellent communication and problem solving skills
• Ability to work in a fast paced, dynamic environment
• Willingness to work rotational shifts, including weekends
• Basic computer literacy

• Competitive salary package (R20,000 - R25,000/month)
• Paid training and full onboarding
• Modern, well equipped offices in central Umhlanga
• Exposure to an international retail client
• Career development and growth opportunitiesSupportive and diverse team culture

• One paid flight to Durban prior to your start date
• Twenty nights of company paid accommodation

Proactive, adaptable individuals with strong customer focus, excellent German communication skills, and the motivation to develop an international career.

Ready to take the next step and build your career in Durban? Apply now.