FRONT OFFICE MANAGER

As the Front Office Manager, you will be responsible for overseeing the front office operations, ensuring excellent guest service, managing staff, and maintaining the overall productivity and organization of the department. You will serve as the face of the company, leading a team dedicated to providing outstanding service to our guests or clients.

• Supervise and manage the front office staff.
• Ensure all guest inquiries, requests, and complaints are handled promptly and effectively.
• Monitor daily front desk operations, ensuring a smooth and efficient check-in and check-out process.
• Maintain excellent communication with all departments to facilitate seamless operations.
• Implement and maintain front office policies, procedures, and standards.
• Train, mentor, and motivate team members to deliver exceptional customer service.
• Handle customer feedback and complaints professionally, ensuring timely resolutions.
• Shift management of front office staff.
• Ensure compliance with health, safety, and company regulations.
• Report on performance metrics and suggest improvements.

• Bachelor's degree in Hospitality, Business Administration, or related field (preferred).
• 3+ years of experience in a supervisory or managerial role in a front office or customer service environment.
• Strong leadership and team management skills.
• Excellent interpersonal and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Familiar with hotel PMS's (Protel etc).
• Problem-solving abilities and attention to detail.
• Opportunities for professional development.
• Dynamic and friendly working environment.