Forklift Driver(External Applications Only)

Cashbuild Cashbuild Posted Feb 13 Full-time Mmabatho

Location: Mmabatho. Status: Negotiable. Unknown.

Description

To operate and maintain the forklift in a safe and cost-effective manner. Ensure comprehensive customer service in the store. Merchandising of stock, shelf price labeling and housekeeping within the designated area of responsibility.

Requirements

• Grade 12 or minimum of 1 year work-related experience
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available
• Ability to perform basic calculations accurately
• Willingness to work shifts, weekends and public holidays
• Ability to work under pressure
• Physically fit to operate a forklift
• Valid forklift license

Key Performance Areas

• Customer Service
  • Acknowledge all customers and determine their needs
  • Advise customers correctly on products
  • Assist customers with any product queries
  • Assist with customer complaints in a timely manner
  • Upsell, e.g. paint vs. paint brushes, thinners, etc.
  • Ensure efficient customer service by ensuring that customers' purchases are loaded without delays
  • Load purchases carefully to avoid damage to goods or the customer's vehicle
  • Advise customers on additional services provided (delivery service, bulk deposits, glass cutting, plan reading, credit programmes, special orders, trusses, distant ordering, VIC Customer Programme)
  • Must be certified in Product Knowledge
  • Must be available in the aisle of responsibility
• Merchandising Standards
  • Bulk stock area merchandised safely and according to store layout plan
  • Area of responsibility fully merchandised according to store layout and planograms
  • Stock merchandised according to approved layouts and planograms
• Housekeeping
  • Area kept free of obstacles; stock merchandised immediately after receipt; customers can enter/leave the aisle safely
  • Correct shelf price labeling within area of responsibility
  • Checklist completed when on duty with canteen and toilet/shower schedule
• Ready for Business
  • Adhere to Ready for Business and Beyond my Control as per the CB Way
• Loss Prevention and Security
  • Identify gaps in displays, investigate causes and report concerns to management
  • Be aware of suspicious behaviors and report to management
  • No product to be loaded for a customer without proof of purchase or required documentation
• Safety (OHSA) Requirements
  • Ensure not to overload the forklift
  • Do not overload racking and shelving (do not stack roof tiles/bricks/cement more than two pallets high)
  • Wear safety helmet and kidney belt when operating the forklift
  • Do not use forklift to lift personnel
  • Entrance and exit must be free of obstacles; customers can enter/leave safely
  • Report forklift faults immediately
  • Report when the forklift is due for service
  • Wear protective clothing when necessary
  • Do not operate forklift with mechanical faults
  • Forklift should be inspected daily; complete the checklist and report any faults
• Values
  • Integrity
    • Comply with generally accepted standards; keep promises; create realistic expectations; be sincere; handle sensitive information carefully; be aware of values and boundaries
  • Accuracy
    • Handle detailed information accurately; work in an orderly fashion; prevent mistakes; verify work for accuracy
  • Client focus
    • Identify and respond to clients' wishes and needs; treat clients professionally; show involvement in client problems; make clients feel welcome; adopt a can-do mentality
  • Personal development
    • Be aware of strengths and weaknesses; pursue personal development; follow relevant training programs; seek growth opportunities; ask for feedback